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Last updated: September 17, 2026
Everything sold on https://www.thealphamakerx.in is a digital file that is unlocked the moment your payment succeeds. Because there is nothing to return and the goods cannot be “un-downloaded”, refunds are limited to the situations below — but where something has genuinely gone wrong, we will always put it right.
You can abandon a checkout at any point before you complete payment, at no cost. We create an order record as soon as you start the payment, but while its status is still Pending nothing has been charged and no files are unlocked — an order that is never paid for simply lapses, and you do not need to do anything.
Once Cashfree confirms your payment and the order status becomes Paid, your download unlocks immediately and the order can no longer be cancelled. From that point the refund rules in section 2 apply instead.
We will refund the full amount you paid if:
Please tell us within 7 days of the purchase so we can investigate while the payment records are fresh. If a file is faulty, our first step will normally be to send you a working copy — if we cannot, you get your money back.
Because these are instant-access digital downloads, we do not refund in the following cases:
We may also decline a refund where we have clear evidence that the licence in our Terms & Conditions has been breached — for example where the files have been redistributed.
If money left your account but the order did not complete, the payment was almost certainly never captured. Your bank normally releases such an authorisation on its own within 5 to 7 working days. If it has not reappeared after that, contact us with the date, amount and the last four digits of the card or the UPI reference, and we will trace it with Cashfree. Genuine duplicate charges are refunded in full as soon as we confirm them — you do not need to prove anything beyond the transaction details.
Email thealphamakerx@gmail.com from the address you used to order, with:
We acknowledge every request within 48 hours and give you a decision within 7 working days. If we need more information we will say so in that first reply.
Approved refunds are always returned through Cashfree to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund to a different account, and we do not refund in cash, credit or vouchers unless you ask for a credit and we agree to it.
We initiate the refund within 3 working days of approving it. It then typically takes a further 5 to 7 working days to appear on your statement, depending on your bank or card issuer. That final leg is controlled by your bank, not by us. Your access to the product is withdrawn when a refund is issued.
If something has gone wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to your access being suspended while the dispute is investigated with Cashfree. This does not affect your right to dispute a genuinely fraudulent transaction with your bank.
Nothing in this policy takes away the rights you have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including your right to a remedy for goods that are defective or not as described. If you are not satisfied with how we have handled your complaint, you may escalate it to the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission.
For anything about refunds or cancellations, write to thealphamakerx@gmail.com. See also our Shipping & Delivery Policy and Terms & Conditions.